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The RTPS (Right to Public Services) Act is one of the most important laws of Bihar aimed at ensuring timely and transparent delivery of government services to the public. The Act provides for improving the availability and delivery of government services. In this article, let us understand the complete details of RTPS8 and its implementation in Bihar in Hindi.
Background of RTPS (Right to Public Services) Act
Under the Constitution of India, the RTPS Act has been enacted to protect the rights of citizens. It strives to make government services transparent, accountable and fast. The Act provides citizens with legal rights to government services and complaints can be filed against them if the services are not provided within the stipulated time.
Implementation of RTPS in Bihar
Bihar has taken several important steps to implement the RTPS Act. The main objective of the Act is to facilitate, transparent and timely administration of government services.
1. List of Projects:
There are many government services under the RTPS Act in Bihar, the most important of which are:
- Caste Certificate: Caste certificates for SC, ST, and other backward classes.
- Certificate of citizenship.
- Marriage Certificate: To obtain a marriage certificate and certificate.
- Driving License and Vehicle Registration: Driving license and vehicle registration system.
- PAN Card and Ration Card: Issuance of PAN Card and Ration Card.
2. Procedures and Deadlines:
Under the RTPS Act, there is a fixed time limit for each service. For example, if a person is applying for a certificate of sponsorship, it must be submitted within the stipulated time. If the concerned department does not provide the service at this time, the complainant is entitled to reasonable compensation.
3. Online Services:
The government of Bihar has provided many online services under the RTPS Act. This facility allows residents to access services from the comfort of their own homes. For this, the state government has also created a portal from which people can apply online and track the status of their projects.
4. Grievance Redressal Procedure:
If a citizen does not get services within the stipulated time frame under the RTPS Act, he can complain. To facilitate this process, Bihar has a grievance redressal mechanism. The complainant must file a complaint in the prescribed format and appropriate action will be taken.
5. Public Awareness:
Public awareness is essential for the effective implementation of the RTPS Act. The Government of Bihar has organized campaigns under this to make the citizens aware of the Act and realize their rights. To this end, the government has sought the help of local organizations and the media.
Features of the RTPS Code
- Transparency: The law encourages transparency in government operations. Citizens receive comprehensive information about their rights and the status of services.
- Due date: Timelines are fixed, so that citizens can access services promptly.
- Compensation – If the service is not provided promptly, the citizen is entitled to compensation.
conclusion
The RTPS Act is an important step towards improved efficiency and transparency of government services in Bihar. It also ensures timeliness, transparency and protection of citizens’ rights. Through online services and grievance redressal mechanisms, the Act assures simple and efficient government services to the public. The successful implementation of the Act has improved the efficiency of government services in Bihar and facilitated the citizens.
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